Terms & Conditions
Please read these terms carefully before engaging with our services. By using CliickWave, you agree to be bound by the following terms.
01 — Agreement
Acceptance of terms
By accessing or using CliickWave's website or services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our services.
02 — Services
Our services
CliickWave provides digital marketing, creative design, content creation, website development, software solutions, and email marketing services.
The specific scope, deliverables, timeline, and pricing for each project will be agreed upon in a separate service agreement or proposal prior to commencement of work.
03 — Payment
Payment terms
- Payments are due as per the agreed schedule in your service agreement
- Monthly packages are billed at the start of each billing cycle
- Annual packages are billed upfront and include 2 months free
- Late payments may result in temporary suspension of services
- All fees are non-refundable unless otherwise stated in writing
04 — Responsibilities
Client responsibilities
To allow us to deliver services effectively, clients agree to:
- Provide timely feedback, approvals, and required materials
- Ensure all content provided is owned or properly licensed by the client
- Maintain the confidentiality of any shared access credentials
- Communicate changes in project scope in writing
05 — Ownership
Intellectual property
Upon full payment, all creative work produced specifically for a client becomes the client's property. CliickWave retains the right to showcase completed work in our portfolio unless a written confidentiality agreement is in place.
All pre-existing tools, templates, frameworks, and methodologies used by CliickWave remain our intellectual property.
06 — Confidentiality
Confidentiality
Both parties agree to keep confidential any sensitive business information shared during the engagement. This obligation continues for 2 years after the termination of services.
07 — Cancellation
Cancellation & termination
- Either party may terminate services with 30 days' written notice
- CliickWave reserves the right to terminate immediately in cases of non-payment or breach of these terms
- All work completed up to the termination date will be invoiced and is payable in full
08 — Liability
Limitation of liability
CliickWave will not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid by the client for the specific service in question.
09 — Third Parties
Third-party services
Some services may involve third-party platforms such as Meta, Google, or Instagram. We are not responsible for changes to these platforms' policies, algorithms, or performance that may affect campaign results.
10 — Jurisdiction
Governing law
These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes shall be resolved through mutual negotiation or, if necessary, through the appropriate courts of Sri Lanka.
11 — Updates
Changes to these terms
We reserve the right to update these Terms & Conditions at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.
12 — Contact
Questions? We're here
If you have any questions about these Terms & Conditions, please don't hesitate to reach out.